Ian Allan recent audit’s for ISO 14001 & 9001 – Exceptional

Ian Allan have recently completed their audits for ISO 14001 & ISO 9001.

We were delighted with the results of the audit and the feedback we received.

“Whilst conducting the audits it was evident across both offices the response time to a customer’s request for a travel enquiry or a change in travel was extremely efficient, often with 2 minutes of receiving a query. All staff members during the audits were efficient and highly competent whilst making the bookings. This high level of response from the staff was evident in both offices and staff members were a pleasure to speak with during the audit. Staff members also have a strong working relationship with their customers and this was clear to see, in the high volume of thank you emails and cards that are received in the office in relation to their work. It is clear to see that staff members are going the extra mile to ensure that the customer is put at the forefront of the company”