British Airways New Transfer Desk at London Heathrow Terminal 5

British Airways have launched a new transfer desk at London Heathrow, Terminal 5.  Many of their customers at London (LHR) connect from British Airways and Iberia fights, arriving into Terminal 5.  American Airlines operates out of Terminal 3.

To enhance the process for travellers – with support from British Airways, Iberia and Heathrow Airport – American now has its own dedicated desk inside T5, staffed by American team members.

Customers can clear preflight security checks earlier and resolve any ticketing documentation issues.  This means they can arrive at T3 ready to fly.

For late-connecting customers who have missed their onward flight with American, our teams at the T5 desk can now begin rebooking sooner; if the best option is to rebook onto a BA flight, then the customer is already in the correct terminal.